The Real Scoop

Employee loyalty: They want you to know their name -- and more

Fri, 27 Aug 2010 14:40:00 GMT

Creating loyal employees and increasing retention. A win for the whole team.

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Build Culture through Community Efforts

Mon, 23 Aug 2010 17:03:00 GMT

Ideas in motion and the people that are making the difference!

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A Little Extra Service Goes a Long Way

Thu, 19 Aug 2010 14:22:00 GMT

Create brand loyalty by knocking their socks off!

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Employee Engagement and Your Culture

Thu, 01 Apr 2010 16:04:00 GMT

There are great ways to customize employee engagement surveys to make sure it doesn't screw up your culture!

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Thoughtful touches set concepts - and servers - apart

Thu, 25 Mar 2010 18:30:00 GMT

We've just returned from attending a preview lunch at Seasons 52 in King of Prussia, PA, where it's clear service and presentation are a priority.

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Working out work-life balance

Fri, 19 Mar 2010 18:27:00 GMT

Work-life balance is something we hear about from employees and managers we survey. The attached article provides some great insights into the importance of ensuring work-life balance for hourly workers, and offers some tips on how to do it.

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Welcome Back!!

Wed, 03 Mar 2010 19:51:00 GMT

10 Strategies that are working in the tough restaurant economy

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A Fresh Perspective on EFCA

Wed, 01 Jul 2009 23:08:00 GMT

Attorney Jonathan Segal offers a unique perspective on the emotion of union campaigns.

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Afraid To Survey? Be Afraid Not To!

Thu, 04 Jun 2009 12:17:00 GMT

Experts say many companies have dropped employee surveys. Conducting employee surveys are a huge opportunity for companies to find out what employees are really thinking, feeling, and fearing, an opportunity many can’t afford to miss in this business climate.

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Random Acts of Kindness

Fri, 29 May 2009 18:41:00 GMT

A suggestion shared during the Making Cents of your P&L course I facilitated last week was one of the best ideas I've heard in a long time.

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