WOW! I am so thrilled with everything you have done to help us move our position training materials & Ops Manual to a much higher level. You not only delivered everything promised; you exceeded my very high expectations…I’m confident that our relationship will continue.

The TCI program from CRS was exactly what we needed. We wanted feedback on our new training program, and they delivered. We learned about the effectiveness of the program and are now focusing on making it even stronger. The team at CRS was very easy to work with and the data they gathered was spot on!

I am one of CRS’ biggest fans! Their turnaround time and due diligence on completing thorough exit interviews are unparalleled; their completion rate is over 85%….The exit interviews have made a significant difference in our organization….Working with CRS has been one of our best cases of outsourcing….CRS rocks!

By my conservative estimate, your work saved me 6 months’ worth of worry and aggravation. It is so rare these days to meet professionals with your talent, your creativity, your dedication, and your sense of humor. Your contribution to our Boston location was instrumental in our winning our “Best New Restaurant in Boston” award after just 3 months of operation…

Regarding the quality of the exit interviews that you are doing for us…our collective opinion is “top shelf.” They are the best we have ever seen. We are truly delighted with our decision to do business with you.

“Upon partnering with the team at CRS and with their expertise, a truly focused interview was crafted targeting our specific topics of concern with thorough lines of questioning. Very quickly following the implementation of CRS’ Training Completion Interviews, we have observed significant realization and impact within the Claim Jumper training team. It’s clear the CRS interviewers do an excellent job of digging deep to get frank, relevant, impactful, and actionable information from each participant. The resulting summary reports have identified both short-term and long-term opportunities for our training programs, some of which we implemented simply, immediately, and with very little cost! We have been very pleased with our affiliation with CRS; we have now partnered with them to conduct a larger-scale engagement survey of our Management team.

I would like to express my feelings on the new LTO Roll-Out Meeting Manager Guide. It was the most useful and tool I have used. My meeting was so much more detailed and structured than ever before. I believe both BOH and FOH went away from this meeting very informed. It lays out your whole meeting in a very simple guide. Thank you! Please keep this program.

I was shocked to hear how many exit interview clients Creative Restaurant Solutions, Inc. has! I always feel as if we’re their only client due to their immediate response to my requests and the extremely quick turnaround time on exit interviews. Their business has grown tremendously, but I still get the same personal attention that I did when we started working with them over 3 years ago. The quantity and quality of information they gather continues to impress us as well.

The high quality and quantity of the feedback we’ve received through Creative Restaurant Solutions’ (CRS) exit interviews has been instrumental in all aspects of workforce planning, the interview process, training and retention. Prior to outsourcing to CRS, I conducted the exit interviews myself, and after reviewing CRS’s interviews, I realize how much information we were missing by doing them in-house. Former employees seem to be much more comfortable and forthcoming with information. The quality of information we now receive is very good and presented without biases or filters. Additionally, the staff at CRS is quick to respond to last minute requests and extremely flexible. Using the data CRS provides, we have modified our training programs, adjusted the profiles for successful managers, elaborated on key points during the interview process and made numerous personnel decisions. We are very happy with our decision to outsource exit interviews to CRS.

The Train the Trainer program from Creative Restaurant Solutions is exactly what we needed to develop and kick off our training program, and has already proven to give great results. We have used the program to train 200+ employees in more than 22 different locations. Morreen was a pleasure to work with and all the materials were spot on to our concept. We will continue to utilize this program to provide our Certified Trainers with the tools they need to achieve future success. Thank you for this class and such a great, rewarding opportunity to grow our Certified Training Program.

We began using CRS for our heart check interviews (at a manager’s 6-month mark with the company) after seeing the excellent results they produced for exit interviews. Their heart check reports far surpass that which we were getting from our previous vendor. I attribute this to their persistence in reaching each manager and their tenacity in getting details about the manager’s training experience and first few months in their home restaurant. Armed with this information, our organization is better equipped to cradle a newer manager during their first year which is always when the chance of turnover is the highest. The CRS team worked with us to customize the interview to best meet our goals and they provide reports tailored to our unique specifications in terms of both timing and format. I wholeheartedly recommend them to any company who wants to get the real scoop from their managers.

I think what first impressed me was the way CRS wanted to use the same verbiage we used…they don’t just ask generic questions…they actually take the questions and relate them to how Carino’s conducts business. This helps to get a deeper response. The interviews are scheduled quickly and the information is shared in a timely manner. The reports are detailed. The quarterly summary reports are helpful for identifying key areas of improvement.

Morreen spent time listening to our team regarding our thoughts and concerns and her objective feedback and thoughts were insightful….Morreen is a dynamic trainer who makes a connection with all of the participants. The classes were kept lively and interesting and were tailored to the level and experience of the group. Each participant learned something, and the class was enjoyed by all.

I continue to be impressed with the quantity and quality of information CRS gathers in their exit interviews. The quarterly and annual reporting is a great tool for presentations to the executive team. It provides a visual synopsis of strengths and areas of opportunity and gives HR the data we need to drive programs forward. We coupled exit interview data with our own in-house employee survey and as a result are implementing a formal rewards and recognition program and better defining our development opportunities. I appreciate that CRS works with people to provide the best service possible while considering budgetary constraints. I always refer anyone I can to CRS.

I’ve just finished reviewing the annual report and it was excellent. It’s amazing how many conclusions can be drawn from the exit interview data. We’ve made great headway in reducing our turnover since starting to partner with CRS on exit interviews in 2007. Last year we had our lowest management turnover in 5 years, and our hourly turnover is also on the decline. I like that CRS includes recommendations, and as a result of the data gather in the exit interviews, we’ve already instituted 3 major changes in our orientation/training, ongoing development, and communication. The information gathered in exit interviews has confirmed some of our thoughts about why certain programs have been successful and has been a catalyst to putting changes into place. I think outsourcing exit interviews also gives us a psychological win with ex-managers, to show them that even after they’ve left, we care about their thoughts and feedback.

One of our core values is Partnership and we consider CRS a true partner. Thanks for the phenomenal feedback you gathered and the great recommendations you provided for our Support Center engagement survey.

Thrilled!  That’s the word I’d use to describe the partnership between Corner Bakery Cafe and Creative Restaurant Solutions.  We’ve been working together for almost a year and they’ve exceeded my expectations with every facet of the GM Development project.  More words to describe CRS – creative, knowledgeable, organized, reliable, operations-centric, honest, professional and flexible.  This team is well-rounded and relentlessly committed to getting the job done right.

Throughout our grueling ideation and consensus-building process, Morreen kept the participants organized and on task.  Most importantly, she made sure everyone felt included and confident of their voice.  It was a daunting and unprecedented project that we were able to complete successfully, in large measure due to Morreen’s communication and leadership skills, as well as her depth of experience, intelligence, and endurance. 

At The Palm,  both HR and Training have partnered with Creative Restaurant Solutions to help us get better at the recruiting, hiring, orientation, training, and transitioning processes for our new managers. Implementing Exit Interviews and Training Completion Interviews provides us with the necessary feedback to strengthen our company. As we strive to be “the employer of choice”, who is able to attract and retain the best people, this feedback and insight are invaluable. Creative Restaurant Solutions has been able to customize a program to meet our specific needs and working with them has truly been a pleasure.