“A group of professionals who are passionate about getting the REAL scoop and providing creative solutions to the opportunities facing the hospitality, supermarket and contract foodservice industries. A team dedicated to helping clients realize their greatest potential while maximizing the employee experience and bottom line profits.”

CRS Proudly Supports:

Morreen Rukin Bayles founded Creative Restaurant Solutions, Inc. in 1997. Recognized as a dynamic consultant and leader, Morreen has built a team of experts who consistently deliver results with their industry knowledge, creative approaches, and dedication to superior customer service.

Before starting CRS, Morreen acquired 15 years of deep and diverse experience in the industry, starting her career at Houlihan’s, working her way up to Assistant General Manager and eventually overseeing all management training and development for the Mid-Atlantic region. She maintained her focus on hiring and retaining top talent at Darden Restaurants, recruiting managers for 200 Red Lobster locations and decreasing costs per hire by over 50%. Morreen went on to become a Director at Mid-Atlantic restaurants, a Boston Market franchisee, where she managed the conversion of all 110 units from Boston Chicken to Boston Market and also designed and implemented the commissary program, oversaw management and employee training for new products, and wrote a more self-directed MIT program.

Fueled by her desire to impact companies in key areas of training and operational efficiencies, Morreen started her own company in 1997. Creative Restaurant Solutions, Inc. helps companies decrease operating costs, increase efficiencies, and put more fun back in the business through operational consulting, creating and conducting training programs with an impact, and gathering employee and manager feedback through exit interviews and other surveys. With a consistently growing presence in the industry, CRS, Inc. has worked with clients such as ARAMARK, Legal Sea Foods, Texas Roadhouse, Buffalo Wild Wings, and Darden.

Morreen earned her Bachelor’s in Business Administration from University of New Hampshire and also holds a Master’s in Education with a focus on Instructional Design from Pennsylvania State University. An advocate for giving back, she has been recognized as a top fundraiser for Alex’s Lemonade Stand (a children’s cancer research foundation), American Cancer Society, and National MS Society. Morreen is active in the Women’s Foodservice Forum, and has served on the Mentoring, Entrepreneur, and Membership committees, culminating in serving as chairperson for the Membership Committee. The Philadelphia Business Journal recognized Morreen as one of the 2007 Women of Distinction. Most recently, Morreen was recognized as one of Pennsylvania’s “Best 50 Women in Business.” Additionally, Morreen co-authored Dream, Inc. – Million Dollar Business Strategies from 32 Successful Philadelphia-Area Entrepreneurs.

Barbara Dickson is our Supervisor responsible for the Exit Interview and Training Completion/Retention Interview areas. Since joining CRS in 2006, Barbara has developed and implemented significant process, system, and procedural improvements, all with the intention of providing our clients with the best possible service and/or product. Additionally, she has been involved in writing training materials and creating operational tools to improve our clients’ operational efficiencies.

Barbara ensures the CRS Interviewer team completes accurate and thorough interviews with the utmost professionalism. She works with new clients to identify their specific interview requirements, and then programs the interviews online to make certain the Interviewers can accurately collect targeted information. She works with existing clients to ensure they receive the consistent, top-notch results they expect and continually makes recommendations for enhancements to their interview format and processes. Barbara also ensures CRS individual and survey summary reports are generated and then delivered to each client in a timely manner.

Barbara brings to CRS over 10 years of experience from the high quality customer service center industry where she held positions ranging from a front line customer service agent to manager of a group responsible for process and systems improvement.

Barbara is originally from Minnesota. She is married, has a daughter in middle school, and is a former fitness instructor. She is active in her church’s worship ministry as a member of the technical team. She enjoys exercising, reading, sewing, crafting, scrapbooking and sailing.

(Bio coming soon)

(Bio coming soon)

(Bio coming soon)

(Bio coming soon)

(Bio coming soon)