Author Archive



Morreen Bayles to address CHART Members

Morreen is delighted to be presenting a session to CHART members in the NYC area on Building Authentic Relationships.  Mark your calendars for 9/22 and stay tuned for more information.

New partnership announced

CRS is thrilled to partner with the training team at Corner Bakery Cafe in creating the structure for their Stepping Stone programs for General Managers and Area Directors.  CRS’ on-site observation, review of operating and training materials, and facilitation of a training roundtable will identify training and development gaps and result in targeted recommendations for the company’s new training programs.  We are proud to be working with an industry leader like Corner Bakery Cafe and are grateful for the partnership.

New partnership announced

CRS is excited to partner with the HR team at Buffalo Wild Wings® in the creation of a comprehensive post-MIT training program for Assistant Managers through General Managers. The materials will provide another layer to an extensive resource library for their teams across the nation. We are proud to be working with an industry leader like Buffalo Wild Wings and thank their team for choosing to partner with CRS!

Morreen Bayles and Rodney Morris to present at People Report!

Morreen Rukin Bayles and client Rodney Morris will be presenting “Do S’More with Employee Feedback” at People Report Summer Camp on 6/8-6/10.

Morreen Bayles to join advisory board at alma mater

Congratulations to Morreen for having been invited to join the University of New Hampshire International Hospitality Advisory Board!

Christin Myers recipient of WFF Committee Contributor Award

Christin was awarded a Committee Contributor Award for her work on the Women’s Foodservice Forum’s Organizational Assessment & Benchmarking Committee, which she has been asked to chair for the upcoming year.

Morreen Bayles to teach HR in Hospitality class at UNH

Morreen has been asked to be a guest lecturer at University of New Hampshire, Whittemore School of Business & Economics, on 2/17. The class will focus on the ins and outs of conducting exit interviews.

Morreen Bayles featured in alumni newsletter

Morreen was recently featured in the Penn State Great Valley Alumni Profile. Click here to learn more about how she started her business while earning her M. Ed. in Instructional Systems. Go Nittany Lions!

Employee Engagement and Your Culture

The article How Engagement Can Screw Up Your Culture provided a great perspective on assessing employee engagement, and how if done incorrectly, can truly backfire.

The article reinforced the coaching and guidance CRS gives our clients when we embark on creating a customized employee engagement survey and the advice we share:

1.)  Tailor it to your team – talk to the team in their language, and ask them only about things which you are willing to adapt or adopt.

2.)  React to the results without overreacting – you need to implement change based on what the data indicates.  Don’t overreact by changing everything at once.

3.)  Be cautious about who sees the entire data set – The appropriate level is different for each survey, so make sure to think about the potential repercussions.

And as the article suggests, provide training for those who will be sharing and receiving the results.